What are the different Booxi standard SMS and how are they triggered?
Table of Content
Can standard SMS be customized?
What Are Booxi Standard SMS?
Booxi standard SMS are transactional SMS messages sent out to clients, attendees and staff. Booxi standard SMS can be activated upon request and do not require any configuration or setup from the merchant. For additional information regarding Booxi standard SMS and its pricing, please contact your Booxi representative.
It is possible to deactivate all Booxi standard SMS to send customized SMS from any marketing platform. Consult our Event API webhook article for more information.
Can standard SMS be customized?
Standard SMS cannot be customized. However, custom SMS messages can be sent directly to clients from the Back Office.
Client SMS notifications
This section lists all supported SMS notifications sent out to clients for group reservations type bookings along with a corresponding SMS sample. Specific settings might be required to trigger some notifications.
For an overview of the Client email notifications sent by Booxi, consult this article.
| Status & Description | Sample |
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Reminder This notification is sent when it is time to remind the client of its reservation. The client must have opted to be notified by SMS at the time of booking. |
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Additional Reminder This notification is Sent when it is time to remind the client of its reservation for a second time. The client must have opted to be notified by SMS at the time of booking. |
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| Client Custom Message This notification is sent when a custom message is drafted using the “Notify Client” feature in the Back Office. This feature is only available from the client list. |
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Attendee SMS notifications
This section lists all supported SMS notifications sent out to attendees for group reservations type bookings along with a corresponding SMS sample. Specific settings might be required to trigger some notifications.
There is an option on the Booking Widget and the Back Office to not send messages to attendees preventing all transactional emails to be sent to attendees.
For an overview of the Attendee email notifications sent by Booxi, consult this article.
| Status & Description | Sample |
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Reminder This notification is sent when it is time to remind the attendee of its reservation. |
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Additional Reminder This notification is sent when it is time to remind the attendee, one more time, of its reservation. |
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Client Custom Message This notification is sent when a custom message is drafted using the “Notify Client” feature in the Back Office. This feature is only available from the client list. |
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Personnel SMS notifications
This section lists all supported SMS notifications sent out to personnel for group reservations type bookings along with a corresponding SMS sample. Specific settings might be required to trigger some notifications.
For an overview of the Personnel email notifications sent by Booxi, consult this article.
| Status & Description | Sample |
| Daily Schedule Reminder This notification contains a daily summary of all bookings associated with a staff. For more information about this feature consult this article. |
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Additional information
Booxi notifications are suspended between 22:00 and 06:00 (merchant local time). Notifications scheduled during that interval will be postponed and sent out from 06:00.
Important Notice
Due to local regulations, SMS messages cannot be delivered in the following countries:
- Ghana
- Niger
- Oman
- Saudi Arabia
- Senegal
- Singapore
- Zimbabwe