Notifications & Alerts
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      Booxi Standard SMS Notifications

      What are the different Booxi standard SMS and how are they triggered?

      Table of Content

      What are Booxi standard SMS?

      Can standard SMS be customized?

      Client SMS notifications

      Personnel SMS notifications

      Additional information

      What are Booxi standard SMS?

      Booxi standard SMS are transactional SMS messages sent out to clients and staff. Booxi standard SMS can be activated upon request and do not require any configuration or setup from the merchant. For additional information regarding Booxi standard SMS and its pricing, please contact your Booxi representative. 

      It is possible to deactivate all Booxi standard SMS to send customized SMS from any marketing platform. Consult our Event API webhook article for more information. 

      Can standard SMS be customized?

      Standard SMS cannot be customized. However, custom SMS messages can be sent directly to clients from the Back Office.

      Client SMS notifications

      This section lists all supported SMS notifications sent out to clients for appointment type bookings along with a corresponding SMS sample. Specific settings might be required to trigger some notifications. 

      For an overview of the Client email notifications sent by Booxi, consult this article.  

      Status & Description  Sample

      Reminder
      This notification is sent when it is time to remind the client of its appointment.

      The client must have opted to be notified by SMS at the time of booking. 

      		 sms-notification-reminder

      Additional Reminder
      This notification is sent when it is time to remind the client of its appointment for a second time.

      The client must have opted to be notified by SMS at the time of booking.

      		 sms-notification-reminder

      Appointment Completed 
      This notification is sent out when an appointment is completed.

      No email address is assigned in the client record and the automated thank you message must be enabled. 

      		 sms-notification-completed

      Client Custom Message
      This notification is sent when a custom message is drafted using the “Notify Client” feature in the Back Office.

      This feature is available from the client list as well as from an appointment time slot in any calendar.

      		 client-custom-message-sms

      Personnel SMS notifications

      This section lists all supported SMS notifications sent out to personnel for appointment type bookings along with a corresponding SMS sample. Specific settings might be required to trigger some notifications. 

      For an overview of the Personnel email notifications sent by Booxi, consult this article. 

      Status & Description Sample
      Daily Schedule Reminder
      This notification contains a daily summary of all bookings associated with a staff. 

      For more information about this feature consult this article. 

      		 staff-schedule-sms

      Additional information

      Booxi notifications are suspended between 22:00 and 06:00 (merchant local time). Notifications scheduled during that interval will be postponed and sent out from 06:00.

      Important Notice

      Due to local regulations, SMS messages cannot be delivered in the following countries:

      • Ghana
      • Niger
      • Oman
      • Saudi Arabia
      • Senegal
      • Singapore
      • Zimbabwe