What are the different Booxi standard email notifications sent to clients and attendees?
Table of Content
What are Booxi standard eMails?
Can standard eMails be customized?
What are Booxi standard eMails?
Booxi standard emails are transactional emails sent out to clients, attendees and staff when a reservation is created, modified or canceled. Booxi standard emails are easily deployed and do not require any configuration or setup from the merchant.
It is possible to deactivate all or some Booxi standard emails to send customized emails from a connector or any email marketing platform. Consult our Connectors section and our Event API webhook article for more information.
Can standard eMails be customized?
Booxi’s default templates are minimalistic and straight, keeping the focus on important information and CTAs. All templates have a desktop/laptop and mobile views.
The following elements can be customized : profile picture, business name (as configured in the Back-Office), store location information (location, phone number), service information (duration, price, etc).
Standard emails are available in all languages currently supported by Booxi.
Sample of a Booxi standard email
① Profile picture as per a merchant’s account.
② Store address can be displayed or not.
③ CTA to view the reservation in the Back Office.
④ Booxi logo can be displayed or not.
⑤ Legal terms as defined in a merchant’s settings.
Sender information
The sender email is no-reply@booxi.com and cannot be customized.
Personnel eMail notifications
For an overview of the Personnel SMS notifications sent by Booxi consult this article.
Cancelation
A reservation can be canceled by a client based on the booking rules but also by another staff (if calendars are shared among staff members).
| Status & Description | Sample |
| Reservation Canceled by Client This notification is sent to the associated staff when a reservation is canceled by the client. Required Settings In the booking rules of the selected service, “Cancelation by Client” must be enabled. |
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Others
| Status & Description | Sample |
| Daily Schedule Reminder This notification contains a daily summary of all bookings associated with a staff. More information about this feature here. |
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Staff Invitation
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| Password Reset This notification is sent to a staff when a request to reset a password has been made from the login dialog. |
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Additional information
Please take note that notifications are suspended between 22:00 and 06:00 (merchant local time). Notifications scheduled during that interval will be postponed and sent out from 06:00.
ICS File Support
Most appointment and reservation notifications include an ICS file that can be downloaded or added to a calendar. Booxi uses the standard ICS format.
Limitations
- Email notifications including an ICS file may be filtered out as spam due to Google enhanced security. Once Booxi has been set as a trusted source, emails will no longer be filtered out.
For more information about the ICS format, please consult the following link.